Cookie Policy
Last updated: 10/12/2025
This Cookie Policy explains how we use cookies and similar technologies on our website https://hellosouthampton.co.uk.
For information about how we process personal data more generally, please see our Privacy Policy.
1. What are cookies?
Cookies are small text files that are placed on your device (computer, smartphone or tablet) when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to website owners.
Similar technologies (such as pixels, tags or local storage) may also be used and are treated in a similar way for the purposes of this policy.
2. Types of cookies we use
We use the following categories of cookies on our website:
2.1 Strictly necessary cookies
These cookies are essential for the basic operation of our website and cannot be switched off in our systems. They are usually set only in response to actions made by you, such as setting your privacy preferences or submitting a form.
Without these cookies, some parts of the website may not function properly.
Examples may include:
Cookies that remember your cookie consent choices
Security-related cookies
These cookies do not require your consent, but we still explain them here for transparency.
2.2 Analytics / performance cookies (Google Analytics)
We use Google Analytics to help us understand how visitors use our website. These cookies collect information such as:
- Which pages are visited and for how long
- Which links are clicked
- Rough geographic region (based on IP address)
- The type of device and browser used
We use this information to improve our website and content.
Legal basis:
These cookies are non-essential, so we only use them with your consent, collected via our cookie banner.
Control:
You can accept or reject analytics cookies when you first visit the website via the cookie banner, and you can change your preferences at any time (see section 4 below).
You can also opt out of Google Analytics more generally by using Google’s opt-out tools or adjusting your browser settings.
3. Cookies we use
The exact cookies may change from time to time. Your cookie banner / scanner (e.g. CookieYes) should show the current, detailed list, but typical Google Analytics cookies include:
- Cookies that distinguish unique users
- Cookies that throttle request rates (to manage traffic)
- Cookies that store information about the session and campaign
If you’re using CookieYes, it will usually generate and display a cookie table automatically. You can link to or embed that table here, for example:
“For a full, up-to-date list of cookies used on this Website, including their purpose and duration, please see the cookie details shown in our cookie banner or cookie table.”
4. How we obtain your consent
When you first visit our website, a cookie banner appears. This allows you to:
- Accept all non-essential cookies
- Reject non-essential cookies
- Customise your choices and see more information
Non-essential cookies (such as Google Analytics) will not be set unless and until you give your consent via the banner.
You can change or withdraw your consent at any time by:
- Clicking the cookie settings icon in the corner of the Website or
- Adjusting your browser settings to block or delete cookies.
Please note that if you block certain cookies, some parts of the website may not function correctly.
5. Managing cookies in your browser
Most web browsers allow you to:
- View which cookies are stored on your device
- Delete cookies
- Block cookies from all or selected sites
- Set preferences for certain types of cookies
The method varies by browser. You can usually find instructions in your browser’s help section or settings.
6. Third-party cookies
In addition to our own cookies, we may use cookies set by third parties, such as Google Analytics. These third-party providers may collect and process data in accordance with their own privacy and cookie policies.
For more information about how Google processes data, please see the Google Privacy Policy and Google Terms of Service.
7. Changes to this Cookie Policy
We may update this Cookie Policy from time to time, for example when we add new features or use new cookies. Any changes will be posted on this page with an updated “Last updated” date.
We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and similar technologies.
8. Contact us
If you have any questions about this Cookie Policy or our use of cookies, please contact us at:
Email: [email protected]
Address: Charter House, Canute Road, Southampton, S014 3FY